Page 2 - Strybuc-2020-Catalog

We Now Offer 3 Faster Ways TERMS Net 30 days. TERMS AND CONDITIONS

To Help You Identify The CREDIT $25.00 Excluding shipping and handling.
&
accepted
MINIMUM
Parts You Need PRICING All pricing subject to change. SBI reserves the right to make price adjustments due to changing market
conditions, product discontinuation, manufacturers price changes, and errors in advertisements.

ORDERING Our catalog has been designed to make ordering as easy as possible. However, if you are not a 100%
sure that you have found the part you need - PLEASE SEND A SAMPLE. To help expedite your orders,
E-mail Photo please use our part numbers and include your account number on all purchase orders. Customers must
specify at time of order if back orders should be canceled. Otherwise back orders will be released routinely
• E-mail Your Salesman or Account and not subject to return.
Manager Directly QUOTATIONS All quotations good for 30 days, unless otherwise specified. If an item is not shown in our catalog,
(You can find their e-mail addresses PLEASE SEND A SAMPLE with any available information - such as name of manufacturer or brand name
under the contact tab on our website.) of their window or door, the type of window or door; e.g., sliding or casement. It is also important to know
what function the part performs. If you are presently using a substitute item for your original part - please
• Or E-mail cservice@strybuc.com send both parts. We may be able to provide the original. The above information will help us reduce
Text Photo research time for hard to find and obsolete parts.

• 1-610-750-9340 FINISHING Standard finishes will be provided. Please specify if you require a particular finish.
(A Confirmation will be sent to you.)
HANDING Strybuc Industries determines whether an item is left handed or right handed - by viewing it from
INFORMATION the inside looking out. Items on your right will be right hand - items on your left will be left hand.
Set Up A Skype Session SUBSTITUTION In order to satisfy need and provide our customers with the most economical and highest quality

• To set up a Skype session e-mail Pete at parts, we may replace catalog items with working substitutes from time to time.
ppierangeli@strybuc.com CUSTOM MADE In order to serve you better, we offer our machine shop facilities for items no longer available. A
SPECIAL ORDER deposit may be required for custom made/special order material. We will not accept any
MERCHANDISE returns or cancellations for custom made parts, therefore a written or faxed Purchase
Order is required.

FREIGHT No freight allowance. Shipping and handling charges are added to invoice. For “drop-ship” orders to
residential buildings, higher shipping rates applied.

SHIPPING Stock items - within 24 hours upon receipt of order. Non-stock items 3 to 8 weeks or as specified.
FedEx® Delivery Service - Faster delivery options for all packages up to 20lbs. delivered within the
Continental U.S.; (1) Economy Two Day Service. (2) Standard Overnight® Service for next day
SM
delivery. (3) Priority Overnight® Service delivered by 10:30 a.m. the next morning. Ask your Account
Manager for current delivery costs.

DROP SHIP SBI Express - Order Today, Install Tomorrow! A new program to “drop ship” directly to your customers
using any of the above FedEx® Delivery Services

RETURNS No material will be accepted without a Return Goods Authorization number (RGA# must appear
outside of all cartons). Please call Account Manager for RGA#. A 25% Handling/Restocking charge
will be assessed to all returns for reasons other than Strybuc errors. All returns must be made within
Some Helpful Tips When E-mailing or Messaging Photos to be Identified: 60 days of invoice date. Custom Made/Special Orders are not subject to return.

1. Include a ruler or measuring tape in each photo next to the part. CLAIMS It is your responsibility to inspect all shipments for shortages and damages (concealed or otherwise).
2. The photo should not be too dark or too light contrast, and in focus. If damage has occurred it is your responsibility to file a claim with the carrier, claims for
shortages are to be filed with Strybuc Industries. All claims are to be made within 10 days.
3. Indicate what the part is made of (i.e. aluminum, zinc, steel, plastic, wood, vinyl, etc.).
4. Include the brand of the window or door. DISCLAIMER Photos and illustrations in this catalog are intended only to give an idea of what a product looks like.
5. Indicate what it is used on or type of window or door. It is to identify that products use, and does not imply that the item is a genuine product of the said
original manufacturer.
6. Include any numbers stamped or printed on the parts.
7. Indicate how many pieces you need. COPYRIGHT © 2020 PGI. No part of this catalog may be reproduced without the express written consent of

Strybuc Industries.
8. Include your contact information.